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Return and refund policy

Thank you for choosing LiqrAid! We’re dedicated to ensuring that you’re fully satisfied with our product. Please review our return policy below for details on how we handle returns and replacements.

Return Policy Overview

1. Unopened Products
If you’re not completely satisfied with your LiqrAid purchase, we accept returns on unopened and unused items within 30 days of purchase. Please ensure the product is in its original packaging and that proof of purchase is provided for a full refund or exchange.

2. Opened Products
We are unable to accept general returns for opened items unless there is a specific issue. If you believe your LiqrAid product has a quality defect or is damaged, please contact our customer service team within 30 days of purchase for assistance.

3. Purchases from Retailers
If you purchased LiqrAid from a third-party retailer, please refer to the store’s return policy. Each retailer may have different guidelines, and refunds or exchanges should be processed through the place of purchase. However, if there is a quality issue, feel free to reach out to us directly.

4. Online Purchases
For LiqrAid purchases made through our official online store, please note that we may not be able to refund shipping fees unless the product is damaged or defective upon arrival. We recommend using a trackable shipping service for returns.

How to Request a Return

  1. Contact Us: Reach out to our customer service team at info@liqraid.com or call us at 1-800-AIDLIQR with your order number, a description of the issue, and photos if applicable.
  2. Processing Time: Once your return is received and inspected, we’ll notify you of the status. Approved refunds will be processed within 10 business days.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Contact – Liqr Aid.

Thank you for your trust in LiqrAid. We’re committed to providing top-quality products and customer service.

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